Frequently Asked Questions
Everything you need to know about shopping with Kreafolk
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long does shipping typically take?
Domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you ship worldwide?
Yes, Kreafolk ships to over 50 countries. Shipping costs and delivery times will be calculated automatically at checkout based on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
All Kreafolk products come with a standard 12-month warranty against manufacturing defects to ensure the highest quality standards for our customers.